Cancel/Change Order

Effective Date: January 2024

At Beardonna, we understand that customers may occasionally need to cancel or modify an order after it has been placed. This Cancel / Change Order Policy explains the conditions, timelines, and procedures for requesting order cancellations or order changes.

Please review this policy carefully before submitting a request.

Overview

Beardonna works to process and ship orders quickly to ensure timely delivery. Because of our fast processing system, cancellation or modification requests must be submitted as soon as possible after placing an order.

While we make every reasonable effort to accommodate requests, cancellations or changes cannot be guaranteed once order processing has begun.

Order Processing Timeline

Orders are typically processed within:

Orders placed after 5:00 PM EST or on weekends and holidays will begin processing on the next business day.

Order Cancellation Requests

Customers may request to cancel an order before the order has been shipped.

Eligible Cancellation Period

Once a package has been transferred to the shipping carrier, the order can no longer be canceled.

How to Request an Order Cancellation

To request a cancellation, customers should contact Beardonna support immediately after placing the order.

Required Information

Please include:

• Full name
• Order number
• Email address used during checkout
• Cancellation request details

Contact Information

Store Name: Beardonna
Email: support@beardonna.com

Support Hours

8:00 AM – 7:00 PM (EST)
Monday – Saturday

Submitting a request does not guarantee cancellation approval.

Order Change Requests

Customers may request changes to eligible orders before shipment.

Possible modifications may include:

• Shipping address corrections
• Recipient name corrections
• Contact information updates
• Product quantity adjustments
• Product variant changes, when available

All change requests are subject to review and approval.

Address Changes

Customers are responsible for entering accurate shipping information during checkout.

If an incorrect address is submitted, customers should contact Beardonna immediately.

Address updates may not be possible if:

• The order has already been packed
• Shipping labels have been generated
• The order has already shipped

Beardonna is not responsible for delivery issues caused by incorrect customer-provided address information.

Product Availability & Changes

Requested product changes depend on:

• Inventory availability
• Processing status
• Warehouse fulfillment stage

If the requested replacement item is unavailable, Beardonna may offer:

• Alternative product options
• Partial cancellation
• Full cancellation when applicable

Orders Already Shipped

Once an order has been shipped and tracking information has been issued, cancellation or modification requests can no longer be processed.

Customers who no longer wish to keep shipped items may refer to our Return & Refund Policy after delivery.

Refused or Undeliverable Orders

Orders refused at delivery or returned due to failed delivery attempts may be subject to inspection before refund eligibility is determined.

Shipping fees may be non-refundable in certain situations involving:

• Incorrect addresses
• Delivery refusal
• Unclaimed packages

Duplicate Orders

If a duplicate order was placed accidentally, customers should contact Beardonna support immediately.

We will make reasonable efforts to cancel duplicate transactions before shipment whenever possible.

Fraud Prevention

For security purposes, Beardonna reserves the right to:

• Delay suspicious orders
• Request payment verification
• Refuse modification requests
• Cancel transactions flagged for fraud concerns

These measures help protect customers and maintain secure transactions.

Payment Reversals & Chargebacks

Customers are encouraged to contact Beardonna directly regarding order concerns before initiating a payment dispute or chargeback.

Our support team will work to resolve issues promptly and professionally.

Unauthorized or abusive chargeback activity may result in account restrictions or refusal of future service.

Processing Delays

Cancellation or change requests may require additional review during periods of:

• High order volume
• Promotional events
• Holidays
• System maintenance
• Carrier disruptions

Beardonna does not guarantee that requests submitted during these periods can be completed before shipment.

Communication Responsibility

Customers are responsible for monitoring email communications related to:

• Order confirmation
• Processing updates
• Shipment notifications
• Cancellation approvals
• Change request outcomes

Failure to review order communications promptly may reduce the ability to modify or cancel orders before shipment.

Limitation of Liability

Beardonna shall not be held responsible for losses or damages resulting from:

• Delayed cancellation requests
• Customer input errors
• Carrier delays
• Incorrect shipping information
• Requests submitted after shipment

Our liability is limited to the amount paid for the affected order where applicable under law.

Policy Updates

Beardonna reserves the right to modify or update this Cancel / Change Order Policy at any time without prior notice.

Updates may occur due to:

• Operational changes
• Legal requirements
• Fraud prevention measures
• Service improvements

Customers are encouraged to review this policy periodically.

Contact Information

If you need assistance regarding an order cancellation or modification request, please contact our support team.

Beardonna

Email: support@beardonna.com

Support Hours

8:00 AM – 7:00 PM (EST)
Monday – Saturday

We are committed to providing timely assistance and professional customer support regarding order-related requests.